Returns & Exchanges

We want you to be completely satisfied with your honey-infused favorites. If you are not happy with your purchase, we offer a 30-day return policy for products in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place the unused products in their original Gisou packaging to ensure they are protected during transit.

• 3.
  Label and Ship

  Print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-10 business days.